I My Vehicle Failed... Now What? >
Failed Vehicle Info I VIR Explanation I  Emission Repair Facility Report I TSB Link I Technical Assistance I

Technical Assistance Centers

• Discuss the vehicle's test results with the repair technician who completed the repairs.
• Return the vehicle to the repair facility for additional diagnostic and repair work.
• Use the diagnostic service available at the Technical Assistance Centers. The Wisconsin Vehicle Inspection Program provides a special free-of-charge evaluation for vehicles which have failed the emissions test two or more times. Technicians will assist motorists with repair strategies for these vehicles.

Eligibility For Free Technical Assistance Services:
If your vehicle has repeatedly failed the OBD inspection, or you have had consecutive tests that were not able to be completed due to readiness monitor or non-communications, you may be eligible for free diagnostic assistance. Appointments must be made through any WVIP Inspection Facility Manager.

The conditions for receiving diagnostic assistance is:

• The vehicle has failed 2 tests at WVIP inspection facilities or been rejected 2 consecutive times for non-communication or unset readiness monitors.
• Repairs between inspections were performed at a recognized repair facility.

Technical Assistance Center Services
Once it has been determined that your vehicle meets the eligibility requirements, an appointment will be made for you at one of two Technical Assistance Centers. Vehicle's will receive a diagnostic analysis only. The technician will attempt to not remove any vehicle parts to perform an evaluation. No repairs will be performed at the Technical Assistance Center.
What Should The Motorist Bring With Them To The Technical Assistance Center?

• Vehicle
• All Vehicle Inspection Reports
• All Repair receipts documenting what repairs were performed between inspections

Note to Customer: Please park in Technical Assistance Center parking lot and walk into office area of the Center. The Diagnostic Technician will confirm your appointment before diagnostic services will be rendered. Customer punctuality is very much appreciated.

What Will Motorists Receive At The Technical Assistance Center?
After the diagnostic analysis of the vehicle, the motor vehicle owner will be given a Diagnostic Assistance Action Report. This report contains the diagnostic analysis results that can be given to their Repair Technician. The diagnostic information will assist the repair technician in locating the cause of the unset readiness monitors, non communication or OBD failure. Additional repairs can then be performed and the vehicle returned to a vehicle inspection facility for retest.

Diagnostic Waivers
If a vehicle has failed two tests and a recognized repair technician performed repairs between inspections, your vehicle may be eligible for a diagnostic waiver. The criteria for a diagnostic waiver are:

• Vehicle has failed two inspections
• Repairs between inspections were performed at a recognized repair facility.
• Vehicle passes an emission equipment inspection
• Vehicle receives a complete, documented, physical and functional diagnosis and inspection at one of the Technical Assistance Center. Analysis shows that no additional emission related repairs could produce a passing result.

Technical Assistance Center's Scheduled Hours of Operations:
Monday thru Thursday: 8:00 a.m. to 6:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 1:00 p.m.

Technical Assistance Centers Address:

If your vehicle has failed two or more inspections and you have questions about your vehicle's test results, please contact any WVIP Inspection Station Manager or call:
1-800-242-7510 (Within Wisconsin)
1-414-266-1080